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HOW TO CRAFT A CULTURE OF ACCOUNTABILITY Culture isn’t something that can be managed centrally. It’s an accumulation of what each manager and team does. It’s helpful to think of culture-building as bottom-up rather than top-down. And if you have a consistent culture, it’s because the managers in your organisation are behaving similarly. So for any culture-building in your business to succeed, you need to have a blueprint. Otherwise, people will sense the mismatch and feel unfairly treated. A big part of culture-building is accountability in the workplace. And the above holds true. You can’t just expect accountability to happen naturally. It needs deliberate focus and a structured, consistent approach. This is essential to building an accountable culture.