Best Business Consultants in Malton

Picture this if you will. You go into a restaurant. The waiter shows you to a table squeezed into a corner where there’s a draught, the table wobbles and you see someone else’s dropped food beneath your chair. You wait 20 minutes for someone to take your order and another 30 before the food arrives. You have to call the waiter to ask about your drinks order and the food is not to your liking. You go to pay. “Was everything OK?” asks the cashier. “Lovely thank you,” you say. That is being nice. It’s not being kind. It means you don’t care enough about the business to bother to take the time to be honest about your experience. The business therefore has no way of knowing changes are needed – until they notice that all their customers have gone elsewhere and it’s too late. If you did care about the business you’d be polite but you’d be honest and tell the truth. I use this scenario with clients when they tell me that they’re fed up with their people for whatever reason but acknowledge that they haven’t addressed the issues. Do you care enough about your business to be kind rather than nice? Read our blog on why it's not kind to be nice in business - and what to do about it.