Best Business Consultants in Woodlesford

o you train your customer service and sales journeys? Here is a quick example: Do you think when Asda hires a member of staff they just hope that staff will simply be helpful? Did you know that if you ask a member of staff where something is, their training dictates the staff walk you to where the item is and not simply say aisle 5 on the right halfway down? Now simple logic would say, everyone knows that's what you would do, surely? Unfortunately not and that is the same for your team. When I ask gym owners what their client journey is I often get a mystical look back "i'm not sure" Great customer service doesn't just happen. Businesses that are experts like Disney spend millions of dollars and many hours creating that perfect and magical experience. They don't leave it to chance, they control the experience, manage the client's expectations, and then over deliver on them. Quite often I see clubs allowing staff to deliver "THEIR" version of customer service, the club leaving it to the team. Ask yourself how many times you have taken on a new member of staff. You have trained them on the membership software, how to clean the equipment and how to sign of the health and safety forms. If you want staff to behave a certain way, you have to teach them that way, IT DOESN'T MAGICALLY JUST HAPPEN Always frightens me because whilst you may have a great team, and many do, everyone's values and everyone's belief systems are different.