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In respect of mis-sold claims, your compensation will be calculated on the basis of the type of claim we are pursuing for you. For example, mis-sold goods and services claims will usually involve a claim for a full refund plus interest. Whereas other financial mis-selling claims may include other amounts that you are also entitled to dependant on your situation. We will explain the basis of any claim against the other side and what we are seeking to obtain for you prior to progressing your claim.

Once we have agreed, with you, the amount of compensation that we are going to claim we may make a formal offer to settle the claim to the other side. This is called a Part 36 offer. If the other side refuse to pay this figure and you ultimately recover this figure or more then you will be awarded additional interest for the delay in paying the figure when we first asked for it.

The vast majority of claims and settlements are made by agreement or consent without the need to go to court. In the event court appearances are required these are generally short in nature and very often are handled by ourselves without the need for you to attend.

In mis-selling cases, normally you have six years from when you entered into any agreement for a financial product, goods or service in which to make a claim.