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If you owe your own bank money and you cannot afford to pay them, they reserve the right to freeze your bank account at any time, or to take payments from your account.

In our experience, creditors are prepared to accept reduced repayment offers where we are able to demonstrate that the offer we make is reasonable and you are committed to repay your debts. Debt Support Service has a great relationship with most high street lenders who generally accept our offers as we work within the industry guidelines.

Creditors can issue a default notice if you begin to miss your contractual payments. If you are experiencing some problems maintaining payments, your ability to borrow may already be affected. However, by coming onto our programme, we will ensure regular payments are made to the creditors.

It depends what option is open to you. Creditors are still entitled to contact you directly as a Debt Management Programme (DMP) is an informal arrangement, so we cannot guarantee that all letters and calls will stop immediately. Once you have shown commitment to our programme they should stop completely. If an IVA is suitable for you and is accepted then your creditors cannot chase you for payments through phone or post.

You are free to stop the repayments at any time as you never sign a contract with us, but we ask that you provide notice so we can inform all of your creditors.